Hotel Security North West England
Posted by Dave Harris on Wednesday, April 14, 2021 Under: Hotel Security
Hotel Security North West England. Running a hotel involves a lot of tasks and numerous details. Sometimes, in the flurry of activity, hotel security tends to be overlooked. As a hotel manager, you might be wondering just how complex hotel security is and if it is necessary to invest in security services for your hotel.
Hotel security refers to the overall security of your building, in-house guests, visitors, day users, and employees of your hotel. Ensuring your hotel’s security is very important. It can make or break your hotel’s reputation. Investing in hotel security services can also protect you from the costs, damages, and inconveniences that may result from theft and criminal activity, either from individuals posing as patrons or disgruntled employees.
Hotel security refers to the overall security of your building, in-house guests, visitors, day users, and employees of your hotel. Ensuring your hotel’s security is very important. It can make or break your hotel’s reputation. Investing in hotel security services can also protect you from the costs, damages, and inconveniences that may result from theft and criminal activity, either from individuals posing as patrons or disgruntled employees.
Why is hotel security important?
Sometimes, forces of nature such as hurricane or tsunami can pose a threat to hotel security. An example would be the ravages of Hurricane Irma in St. Barths. However, there are also cases when terrorists take advantage of the fact that VIP’s stay in hotels. The attacks at the Taj Mahal Hotel in Bombay in 2008, or more recently the shootings in Las Vegas are grim reminders. Criminals will always come up with new ways to scam and rob people in a hotel through cyber-attacks, luggage theft, and break-ins, so you need to make sure your hotel is protected against them all the time.
Here are 7 reasons why you need to hire a professional security firm that is experienced in hotel security:
To monitor entrances
With a steady stream of unidentified people coming in and out of your hotel, you can’t afford to leave your entrances unmonitored. It is important that you have security officers stationed at your entrances to keep an eye on your hotel’s lobby and look for suspicious behaviour.
To prevent crime especially during off-hours
Sometimes, the mere presence of security officers patrolling your hotel is enough to deter crime. Potential thieves are likely to fear getting caught when they spot security officers around. Even if a crime occurs, you can trust that security officers are trained enough to deal with such issues and stop criminals in the act.
To alleviate disorderly conduct
Hotel security isn’t just for preventing large-scale crimes. It is also important to address issues with unruly guests or visitors. It is normal to encounter guests getting into a spat after too many drinks, but such events can turn into much bigger problems if not properly addressed. The job of security officers is to de-escalate such situations by ensuring that unruly guests don’t cause any commotion in your hotel.
To prevent property damage
Having security officers is a great way to prevent property damage in your hotel. When security officers patrol your hotel at all times, it will be easy for them to stop any attempt to damage your property and reprimand guests who trash your hotel rooms.
To protect your guests and employees
With proper hotel security, you can be sure that your hotel is equipped with professional guards who can handle any type of security breach. As a hotel owner, it is your duty to make sure that your guests and employees are always safe and well taken care of.
To provide a sense of security
When your guests notice that highly-trained security officers are all around your hotel, they will feel a certain level of security. Their presence alone is already enough to make both your guests and employees feel more at ease, knowing that there are people who can handle tough situations quickly and appropriately. Overall, this helps enhance the experience of your guests, making them want to come back to your hotel.
To provide additional customer service
Guards deployed by professional hotel security firms do not only provide security benefits to hotels but additional customer service as well. Since they are uniformed, guests feel comfortable coming up to them when they have questions.
Generally, these security officers are a reliable presence in your hotel that guests can trust to provide clear instructions and information when they need them.
To provide appropriate emergency response
When you have security officers in your hotel, you can trust that they can react quickly and appropriately when emergencies occur. They can stop the culprit and protect patrons in the case of a shooting incident. Also, they can provide instructions to the guests and employees in the building, in case of fire, so they can get out quickly and safely.
What are today’s hotel security solutions? To ensure that your hotel provides a secure environment for your guests and employees, you need to partner with an experienced physical security provider that keeps security on top of mind all the time.
Consider the following solutions as you look to improve your hotel’s safety:
Train your front desk staff and valets to embody a customer first, customer service model
When it comes to hotel security, you can’t underestimate the value of maintaining security-minded customer service. Yes, it is crucial to maintain friendly and responsive interactions with customers, but it is just as important to be vigilant in following security protocols.
Review your hotel’s key card access
Nowadays, it is so easy for criminals to gain undetectable access to millions of key card-protected hotel rooms. That’s why you need to ensure that your key card access systems are not vulnerable to unlawful access or hacking. Make sure to remind your guests of the security safeguards they offer and remind them to use their lock bars and chains and deadbolts when they retire for the evening. You may also recommend leaving their room safes and other valuables at the front desk when they temporarily leave the hotel.
Establish evergreen background screening protocol
It is imperative that you stay vigilant when reviewing the processes of your contract partners, including landscaping and security. Make sure that you also look at background screening as an evergreen process, an ongoing commitment to safety and security. Rescreening your hotel staff every year will help you maintain that high level of quality staff that you desire.
Post security personnel at all access points
Controlling after-hours access in your hotel is also vital in hotel security. When you have security personnel in and around your hotel during after-hours, you have people who can report suspicious activity, conduct property tours and protect your guests from outsiders. Having a 24/7 security presence also deters unwanted activity as it signals that your hotel is secure.
Present security personnel in a customer service role
As a hotel owner, your goal is not simply to provide hotel security but also to foster an inviting atmosphere for your guests and employees. One of the best ways to do that is by presenting security personnel in a customer service role, where you assign security officers to dress in upscale business clothing than traditional police uniform. Your guests will have a more comfortable stay in your hotel when they feel that they are both welcome and watched over.
Establish programs that further police and security cooperation
When private security teams up with law enforcement to respond to noise complaints, public drunkenness or the need for first aid, police officers have more time to zero in on solving crimes and enforcing the laws. As you let your local police become more familiar with your location and understand your commitment to maintaining a secure environment for your hotel guests, your security team helps bridge that gap. It is best to hire high-quality security professionals who have already established relationships between public and private groups. Having them in your hotel does not only serve as a deterrent to crime but also as a resource to local law enforcement and the community.
Be proactive in your security efforts and emergency planning initiatives
It is important that you implement prevention and response plans in your hotel, from workplace violence to natural calamities. Have your security personnel review your existing plans annually and involve your employees in the training so they will become more efficient in the implementation of your plans in worst-case scenarios. Don’t risk the welfare of your hotel guests and employees. Hire a professional security firm trained in hotel security and start providing quality hotel security to your customers today.
In : Hotel Security
Tags: manchester hotel security